Requests for private aviation are handled primarily through your dedicated Lifestyle Manager or directly via the "Concierge" tab in the app.
Initiating a Request
To ensure availability of your preferred aircraft class, we recommend initiating requests at least 72 hours in advance. Follow these steps:
- Navigate to the Concierge tab.
- Select "New Request" and choose "Aviation".
- Input your departure and arrival airports, dates, and passenger count.
- Specify any catering or ground transport requirements.
Confirmation Process
Once submitted, our team will source options from our vetted fleet partners. You will receive a notification with 3 distinct aircraft options (Light, Mid-size, Heavy) within 4 hours.
Note for Sovereign Members
Sovereign members have guaranteed availability with 12 hours notice on select routes (Ldn-NYC, Dubai-Ldn).