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How do I request a private jet charter?

Last Updated: October 16, 2025

Requests for private aviation are handled primarily through your dedicated Lifestyle Manager or directly via the "Concierge" tab in the app.

Initiating a Request

To ensure availability of your preferred aircraft class, we recommend initiating requests at least 72 hours in advance. Follow these steps:

  • Navigate to the Concierge tab.
  • Select "New Request" and choose "Aviation".
  • Input your departure and arrival airports, dates, and passenger count.
  • Specify any catering or ground transport requirements.

Confirmation Process

Once submitted, our team will source options from our vetted fleet partners. You will receive a notification with 3 distinct aircraft options (Light, Mid-size, Heavy) within 4 hours.

Note for Sovereign Members

Sovereign members have guaranteed availability with 12 hours notice on select routes (Ldn-NYC, Dubai-Ldn).

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